Tóm tắt:
Quản lý kiến thức ngày càng trở nên quan trọng trong hoạt động của các tổ chức. Trong đó hành vi che giấu kiến thức (CGKT) có thể gây ra các hậu quả bất lợi cho cá nhân và tổ chức. Tuy nhiên, các nghiên cứu về hành vi CGKT vẫn đang còn hạn chế. Do đó, mục tiêu của nghiên cứu này là xem xét các yếu tố ảnh hưởng đến hành vi CGKT của nhân viên. Dữ liệu thu thập thông qua khảo sát 216 nhân viên ngành ngân hàng dựa trên phương pháp chọn mẫu thuận tiện. Nghiên cứu sử dụng phương pháp định lượng kết hợp với định tính. Kiểm định giả thuyết được thực hiện thông qua mô hình cấu trúc tuyến tính bằng phần mềm SPSS và AMOS 20. Kết quả cho thấy có bốn yếu tố ảnh hưởng cùng chiều đến hành vi CGKT của nhân viên sắp xếp theo mức độ giảm dần là: (i) Thiếu hụt phần thưởng; (ii) Thiếu tin tưởng; (iii) Quyền sở hữu tâm lý; và (iv) Phức tạp của kiến thức. Nghiên cứu này đóng góp thêm vào lý thuyết quản trị kiến thức và hiểu biết sâu sắc hơn về hành vi CGKT của nhân viên trong ngành ngân hàng, một lĩnh vực được xem là thâm dụng kiến thức. Ngoài ra, nghiên cứu cũng cung cấp thêm bằng chứng hữu ích cho các nhà quản trị nhằm tìm cách hạn chế hành vi CGKT của nhân viên.
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Abstract:
Knowledge management has increasingly become a priority in many organizations. Knowledge-hiding behaviour, in particular, can adversely affect individuals and organizations, yet research on this behaviour remains limited. This study aims to examine the factors influencing employees' knowledge-hiding behaviour. Data were collected through a survey of 216 bank employees, employing a convenience sampling method. The study utilized a mixed-methods approach, combining quantitative and qualitative research techniques. Hypothesis testing was conducted using structural equation modelling via SPSS and AMOS 20. The results indicate that four factors positively influence knowledge-hiding behaviour, ranked in descending order of impact: lack of rewards, lack of trust, psychological ownership, and knowledge complexity. This research contributes to the knowledge management theory by providing deeper insights into knowledge-hiding behaviour among employees in knowledge-intensive sectors like banking. Additionally, the study offers valuable evidence for managers seeking to reduce knowledge-hiding behaviour in the workplace.